Product Returns/RMA

SeneGence has a 100% satisfaction guaranteed policy. Though it isn't common, some customers may want to exchange their product or request a refund.

For refunds, you as the distributor will refund the customer their money. You will then do a RMA with SeneGence on any products that were used. SeneGence will then send you a replacement of the same color so that you have it in your inventory to sell.

The same RMA process will be done for color exchanges. You would first exchange the color for your customer from your personal inventory or place an order for that color then do a RMA with SeneGence.

To do an RMA, go to your SeneGence Back Office then select Business -> Product Returns/RMA. Read this screen thoroughly for instructions on completing a RMA. You can opt to return products individually or send them in one packaging. The latter is my preference.

Distributors are responsible for the shipping fees to SeneGence. However, SeneGence will not charge you shipping for the products that they will be sending it you.

A copy of a customer receipt is required. If you created an invoice in Square or PayPal, you can print the invoice and include that with the product(s) you are returning. If you do not have a receipt, you can use a receipt book (can be found at Wal-Mart or office supply stores such as Staples) and create a receipt with the customer information on it.